Frequent questions

Covid-19 cancellation policy 2021

Free cancellation or modification right the day before arrival, in the event of the following / with a refund of the paid amounts or the issuance of a voucher if the customer so wishes and agrees :

– the customer has tested positive for Covid at the time of the beginning of the stay, doctor’s certificate required !

– the campsite is closed for reasons due to Covid 19,

– the customer cannot travel due to lockdown measures, closure of borders and/or self-isolation measures when returning from a holiday.

Is there Wi-Fi and what are the costs?

Yes, there is Wi-Fi and it is for FREE.

Are dogs allowed?

Dogs are welcome, with the exception of following breeds of fighting dogs: Mastiff, Cane Corso, Dogo Argentino, American Staffordshire Terrier, Tosa, Bordeaux Dogge.
A maximum of 2 dogs are allowed on one camping spot. In the rental accommodation 1 dog is allowed. No dogs are allowed in the Pods or the apartment. The price per dog per night is 3 €.

How much amperage is there?

Every campsite has a 10 ampere current. Connection with a CEE plug.

Do you have to pay for a shower?

Yes, our showers work with coins. You can buy these coins in the reception and they cost 0,50 € for 5 minutes.

Should I bring my own bedding?

Pillows 60 × 60 cm and duvets 140 × 200 cm are available in the rental accommodation. It is possible to rent bed linen packages for 8€ per person and towels (1×small 1×big) for 4 € per person. You can also bring your own bedding.

Can I park my car at my camping spot or rental accommodation?

Yes, it is allowed to park 1 car at your camping spot or your rental accommodation.

What are the arrival and departure times?

Arrivals for the camping spots after 1 pm and departures till 11 am.
Arrivals for the rental accommodation after 2pm and departures till 10 am.

Barbecue and campfire?

Wood-, gas- or electric barbecues are permitted on the pitch. A small fire is allowed, but only in a fire bowl.You have to bring your own barbecues or fire bowls, we do not provide any equipment.

Do I have to pay in advance?

When making the reservation, a deposit of 30% must be made. You can pay online while making your reservation or transfer the amount within 14 days. The balance must be paid six weeks before your arrival. If you arrive within 14 days we ask you to pay the full amount in advance.

Is it possible to reserve 2 places at the same time?

If you reserve online, you can only reserve one place per booking. Of course, you can also make 2 separate reservations. In the comment field you can specify that the reservations belong together.

Is there an animation team and when?

There is an animation programm during the summer holidays (12 july till 20 august). Certainly, children will not be bored. The animation is especially suitable for children between age 3 to 12.

Shops and supermarket?

Next to our reception we have a small shop where you can buy the essentials. A small supermarket is located in Heiderscheid (5km), a shopping center Knauf, as well as a LIDL and ALDI are located in Pommerloch (10km).

You also have the possibility to order bread, pastries and baguettes one day in advance (till 6pm) and pick it up in the morning. We also offer breakfast. This must also be booked one day in advance.

CANCELLATION OF THE STAY!

Any cancellation of your stay without cancellation insurance will result in the loss of your deposit. If you do not show up on the planned day of arrival and do not inform us, the camping spot will be reserved for you for another 24 hours. The day after your planned arrival, your camping spot will be released for rent again at 1 pm. No refund will be made.

TRAVEL CANCELLATION INSURANCE

You have the option to sign a travel cancellation insurance while booking, offered by RecreatieVerzekeringen.nl.

Do we pay a deposit for a rental accommodation?

We do not charge a deposit for the accommodation, but on the day of your departure we will have the accommodation checked by one of our employees. We provide you with a clean rental accommodation, so we ask you to leave it in the same condition, e.g to wash the dishes, dispose the household waste, glass, paper.

CONDITIONS FOR RESERVATIONS

• Pitch is available from 13 am
• Departure time for pitches is 11 am at the latest
• A rented trailer/chalets is available from 2pm
• Pod is available from 3pm
• For rentals, the departure time is 10 am at the latest.

– We do not charge any reservation costs

– A deposit of 30% is required upon reservation.
You can transfer the amount to the account of Sparkasse in Luxembourg

BANQUE ET CAISSE D´EPARGNE DE L´ETAT LUXEMBOURG:
BIC: BCEELULL / IBAN: LU23 0019 4255 3194 6000

The balance must be paid six weeks before your arrival.

– We also offer you the opportunity to take out a cancellation insurance through the company Recreatie Verzekeringen.nl.

– In case of late arrival or early departure no money can be refunded.

We are looking forward to your visit
Family Bissen